Complaints

How to raise a complaint, and how quickly we will respond.

If something has gone wrong, tell us. A person reads every complaint.

Where to write

Email

[email protected]

What happens when you complain

• We acknowledge your complaint within 48 hours and give you a reference number.
• We resolve it within 30 days of receiving it.

Please include your order number, if you have one, so we can find your order quickly.

If you are not satisfied

You can take your complaint to the consumer authority where you live. Nothing here takes that right away.